Consent and Privacy

My Commitment to You

At Meraki Counselling, I believe that informed consent and privacy are essential to ethical care. I am committed to ensuring that every client understands how their information is used, stored, and protected -and that they feel safe and empowered throughout the therapeutic process.

What You’re Consenting To

When you engage with Meraki Counselling, you’ll be asked to review and sign a Consent & Service Agreement. This outlines:

• The nature and purpose of counselling services

• Your rights to withdraw consent at any time

• How your information may be used (e.g., session notes, referrals, reporting)

• Limits to confidentiality (e.g., risk of harm, legal obligations)

• Your responsibilities as a client

I will walk you through this agreement during onboarding, and you’re welcome to ask questions at any time.

How I Protect Your Privacy

I comply with the Australian Privacy Act, NDIS Code of Conduct, and South Australian child safety standards. Your personal information is:

• Stored securely using encrypted, password-protected systems

• Only accessed by authorised personnel

• Never shared without your written consent (unless required by law)

I do not record sessions without consent, and I do not use your data for marketing or third-party purposes.

Your Rights

As a client, you have the right to:

• Access your records upon request

• Request corrections to inaccurate information

• Withdraw consent at any time

• Ask questions about how your data is handled

I am here to support, not overwhelm you. Your comfort and clarity matter.

Downloadable Documents

Use the links below to view or download our current policies:

• Consent and Service Agreement

• Privacy Policy

• NDIS Participant Information Sheet

If you need these documents in an alternative format, just let me know.